Privacy Policy

Max Restoration · Last updated October 29, 2026

This Privacy Policy explains how Max Restoration, LLC (“we,” “us,” or “our”) collects, uses, and protects information when you visit maxrestorela.com, submit a form, call us, or receive text messages from us.

Information We Collect

Information you provide: name, phone number, email address, property/job-site address, the service you need, and any message you send through our forms, by phone, email, or text.
SMS consent records: whether you opted in to transactional and/or marketing text messages, and the date and source of that consent.
Automatically collected information: IP address, browser and device type, pages visited, and referring site, collected through cookies and similar technologies.

How We Use Your Information

To respond to your inquiry and provide water, fire, and mold restoration services.
To schedule appointments and send job status and service updates.
To send text messages you have consented to (transactional, and marketing only if you separately opted in).
To operate, secure, and improve our website and customer service.
To comply with legal obligations.

SMS / Text Messaging

If you opt in to text messages, we use your mobile number only to send the messages you agreed to. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. See our Terms & Conditions for full SMS terms.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Information

We do not sell your personal information. We may share information with service providers who help us operate our business (for example, website hosting, form processing, and customer communication/CRM platforms) solely to provide services to you, and when required by law. These providers may not use your information for their own marketing. Text messaging opt-in data and consent are never shared with third parties.

Cookies & Analytics

Our website uses cookies and similar technologies to keep the site working, remember preferences, and understand how visitors use the site. We may use analytics tools that collect aggregated usage data. You can block or delete cookies in your browser settings; some site features may not work without them.

Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect your information, and we keep it only as long as needed to provide services, maintain records, and meet legal requirements.

Your Rights & Choices

Request access to, correction of, or deletion of your personal information.
Opt out of text messages at any time by replying STOP.
Opt out of marketing emails using the unsubscribe link or by contacting us.

Depending on where you live, you may have additional rights under applicable law. We will not discriminate against you for exercising them.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their information.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date above shows when it was last revised.

Contact Us

Max Restoration, LLC
Phone: 985-803-4357
Email: info@maxrestorela.com